Nachhaltigkeitsbericht Alperia 2017
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Erste nichtfinanzielle Erklärung der Gruppe
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<strong>Alperia</strong><br />
<strong>Nachhaltigkeitsbericht</strong> <strong>2017</strong><br />
1 <strong>Alperia</strong> und seine Werte<br />
2 Nachhaltigkeitsstrategie<br />
3 Territorium<br />
4 Green mission<br />
5 Kunden<br />
6 Mitarbeiter<br />
7 Entwicklung und Innovation<br />
8 Anhang<br />
9 GRI Inhalt<br />
GRI Standard Disclosure Page number(s) and/or URL(s)<br />
G4 Electric Utilities<br />
Sector Disclosures<br />
2013<br />
Customer Statisfaction<br />
GRI 103: Management<br />
Approach<br />
2016<br />
<strong>Alperia</strong> Own <strong>2017</strong><br />
Research & Development<br />
GRI 103: Management<br />
Approach<br />
2016<br />
G4 Electric Utilities<br />
Sector Disclosures<br />
2013<br />
EU10 Planned capacity against projected electricity demand<br />
over the long term, broken down by energy source<br />
and regulatory regime<br />
EU29 Average power outage duration<br />
EU28 Power outage frequency<br />
EU30 Average plant availability factor by energy source and<br />
by regulatory regime<br />
See chapter ‚Security of supply‘, p.47ff and<br />
Annex ‚Figure 10‘<br />
See chapter ‚Security of supply‘, p.47ff and<br />
Annex ‚Figure 12‘<br />
See chapter ‚Security of supply‘, p.47ff and<br />
Annex ‚Figure 12‘<br />
See chapter ‚Security of supply‘, p.47ff and<br />
Annex ‚Figure 10‘<br />
Omission<br />
103-1 Explanation of the material topic and its Boundary See Annex ‚Management Approach: Customer<br />
none<br />
103-2 The management approach and its components<br />
statisfaction‘ and chapter ‚Customer<br />
statisfaction‘, p. 78ff<br />
none<br />
103-3 Evaluation of the management approach none<br />
ALP1 Monthly average of calls answered - Green Number<br />
ALP2 Customer complaints<br />
See chapter ‚Customer statisfaction‘, p. 78ff<br />
and Annex ‚Figure 18‘<br />
See chapter ‚Customer statisfaction‘, p. 78ff<br />
and Annex ‚Figure 19‘<br />
Part Omitted Reason Explanation<br />
Split by regulatory<br />
regime<br />
none<br />
none<br />
Split by regulatory<br />
regime<br />
none<br />
none<br />
Not applicable<br />
Not applicable<br />
ALP3 Customer statisfaction index See chapter ‚Customer statisfaction‘, p.78ff ALP3 Information<br />
unavailable<br />
103-1 Explanation of the material topic and its Boundary See Annex ‚Management Approach: Innovation,<br />
none<br />
103-2 The management approach and its components<br />
Research & Development‘ and chapter<br />
‚Innovation, Research & Development‘, p.<br />
none<br />
103-3 Evaluation of the management approach 106ff<br />
none<br />
EU8 Research and development activity and expenditure<br />
aimed at providing reliable electricity and promoting<br />
sustainable development<br />
See chapter ‚Innovation, Research & Development‘,<br />
p. 106ff and Annex ‚Figure 31‘<br />
none<br />
Split by regulatory regime is not applicable.<br />
Split by regulatory regime is not applicable.<br />
Currently there is no data available to<br />
measure the customer statisfaction index.<br />
A regular customer statisfaction survey is<br />
planed to be conducted as of 2018.<br />
Seite 150
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