14.06.2018 Aufrufe

Nachhaltigkeitsbericht Alperia 2017

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<strong>Alperia</strong><br />

<strong>Nachhaltigkeitsbericht</strong> <strong>2017</strong><br />

GRI Standard Disclosure Page number(s) and/or URL(s)<br />

GRI 414: Supplier<br />

Social Assessment<br />

2016<br />

Marketing and Labeling<br />

GRI 103: Management<br />

Approach<br />

2016<br />

GRI 417: Marketing<br />

and Labeling 2016<br />

Customer Privacy<br />

GRI 103: Management<br />

Approach<br />

2016<br />

GRI 418: Customer<br />

Privacy 2016<br />

Availability and Reliability<br />

GRI 103: Management<br />

Approach<br />

2016<br />

414-1 New suppliers that were screened using social<br />

criteria<br />

See chapter ‚Supply chain management‘ p.<br />

58ff and Annex ‚Figure 6‘<br />

Omission<br />

103-1 Explanation of the material topic and its Boundary See Annex ‚Management Approach:<br />

none<br />

Marketing and tansparent communication‘;<br />

103-2 The management approach and its components 103-2-b-vi:<br />

chapter ‚Clients‘ p. 81ff<br />

Grievance<br />

mechanism<br />

103-3 Evaluation of the management approach none<br />

417-1 Requirements for product and service information<br />

and labeling<br />

417-2 Incidents of non-compliance concerning product and<br />

service information and labeling<br />

417-3 Incidents of non-compliance concerning marketing<br />

communications<br />

ALP8 Complaints concerning intransparent communication<br />

and marketing<br />

Part Omitted Reason Explanation<br />

none<br />

Information<br />

unavailable<br />

Currently there is no centralised grievance<br />

mechanism in place. We have set a target<br />

to implement a centralised grievance<br />

mechanism by 2021.<br />

See chapter ‚Clients‘ p. 81ff none Requirements are mainly related to information<br />

contained on our invoices.<br />

See chapter ‚Clients‘ p. 81ff Annex ‚Figure 21‘<br />

none<br />

See chapter ‚Clients‘ p. 81ff none There were no known incidents in 2016<br />

and <strong>2017</strong> of non-compliance with voluntary<br />

sponsoring and donation codes.<br />

See chapter ‚Clients‘ p. 81ff ALP8 Information<br />

unavailable<br />

103-1 Explanation of the material topic and its Boundary See Annex ‚Management Approach: Cyber none<br />

103-2 The management approach and its components<br />

security‘; chapter ‚ Cyber security‘ p. 87ff<br />

none<br />

103-3 Evaluation of the management approach none<br />

418-1 Substantiated complaints concerning breaches of<br />

customer privacy and losses of customer data<br />

See chapter ‚Cyber security‘ p. 87ff and<br />

Annex ‚Figure 20‘<br />

103-1 Explanation of the material topic and its Boundary See Annex ‚Management Approach: Security none<br />

103-2 The management approach and its components<br />

of supply‘ and chapter ‚Security of supply‘,<br />

p. 47ff<br />

none<br />

103-3 Evaluation of the management approach none<br />

none<br />

Currently there is no centralised grievance<br />

mechanism in place. We have set a target<br />

to implement a centralised grievance<br />

mechanism by 2021.<br />

Seite 149

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