Nachhaltigkeitsbericht Alperia 2017

Alperia
Nachhaltigkeitsbericht 2017
1 Alperia und seine Werte
2 Nachhaltigkeitsstrategie
3 Territorium
4 Green mission
5 Kunden
6 Mitarbeiter
7 Entwicklung und Innovation
8 Anhang
9 GRI Inhalt
Figure 19: Customer complaints {ALP2}
Unit 2017 2016 YoY-Variation
Number of complaints within the reporting period nr. 587 385 52 %
i. thereof number of complaints adressed within the reporting period nr. 587 385 52 %
ii. thereof number of complaints solved within the reporting period nr. 587 385 52 %
Number of unsolved complaints including prior periods nr. 0 0 0 %
Resolution rate customer complaints within the reporting period nr. 100 % 100 % 0 %
Number of customer complaints within the reporting period,
adressed within 40 days
nr. 100 % 100 % 0 %
Figure 20: Customer privacy {GRI 418-1}
Customer privacy Unit 2017 2016
Total number of substantiated complaints received concerning breaches of customer privacy nr. 0 0
i. complaints received from outside parties and substantiated by the organization nr. 0 0
ii. complaints from regulatory bodies nr. 0 0
Total number of identified leaks, thefts, or losses of customer data. nr. 0 0
Figure 21: Incidents of non-compliance concerning product and service information and labeling {GRI 417-2}
Number of incidents of non-compliance concerning product and service
information and labeling
Unit 2017 2016
with regulations resulting in a fine or penalty nr. 0 0
with regulations resulting in a warning nr. 0 0
with voluntary codes nr. 0 0
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