Nachhaltigkeitsbericht Alperia 2017
Erste nichtfinanzielle Erklärung der Gruppe
Erste nichtfinanzielle Erklärung der Gruppe
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<strong>Alperia</strong><br />
<strong>Nachhaltigkeitsbericht</strong> <strong>2017</strong><br />
1 <strong>Alperia</strong> und seine Werte<br />
2 Nachhaltigkeitsstrategie<br />
3 Territorium<br />
4 Green mission<br />
5 Kunden<br />
6 Mitarbeiter<br />
7 Entwicklung und Innovation<br />
8 Anhang<br />
9 GRI Inhalt<br />
Figure 19: Customer complaints {ALP2}<br />
Unit <strong>2017</strong> 2016 YoY-Variation<br />
Number of complaints within the reporting period nr. 587 385 52 %<br />
i. thereof number of complaints adressed within the reporting period nr. 587 385 52 %<br />
ii. thereof number of complaints solved within the reporting period nr. 587 385 52 %<br />
Number of unsolved complaints including prior periods nr. 0 0 0 %<br />
Resolution rate customer complaints within the reporting period nr. 100 % 100 % 0 %<br />
Number of customer complaints within the reporting period,<br />
adressed within 40 days<br />
nr. 100 % 100 % 0 %<br />
Figure 20: Customer privacy {GRI 418-1}<br />
Customer privacy Unit <strong>2017</strong> 2016<br />
Total number of substantiated complaints received concerning breaches of customer privacy nr. 0 0<br />
i. complaints received from outside parties and substantiated by the organization nr. 0 0<br />
ii. complaints from regulatory bodies nr. 0 0<br />
Total number of identified leaks, thefts, or losses of customer data. nr. 0 0<br />
Figure 21: Incidents of non-compliance concerning product and service information and labeling {GRI 417-2}<br />
Number of incidents of non-compliance concerning product and service<br />
information and labeling<br />
Unit <strong>2017</strong> 2016<br />
with regulations resulting in a fine or penalty nr. 0 0<br />
with regulations resulting in a warning nr. 0 0<br />
with voluntary codes nr. 0 0<br />
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