Der Informationssektor in Österreich

Mikroökononlische Ausr\irkungcn ncuer Infonrlationstechnologicn 9-l
Zusätzlich tritt durch den verbreiteten Einsatz von IKT der Eflekt auf. daß der Unterschied
zwischen Produkten und Dienstleistungen mehr und mehr verwischt wird. Ern Definition zur
Abqrenzuns:
.,Different types of value-added activities are associated with products and ser-
vices It is useful to distinguish betr,,'een product and servrce, though as infor-
mation lechnologies become more interactive. the distinction becomes blurred.
We can define these as:
. Information Product - An information product is usualll, a tangible piece. lt
may be bought and sold. if an external commodity, or it may be charged
back. il'internal rr ithin an organizatron
. Infolmation Service - Services are intangible, they are usually provided on
:'
Pnest 199.1. S. 1l
demand, are a performance rather than a product. are nearlv inseparable from
their production ":"