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Limited Warranties 315
No-nonsense
returns policy
90 days to change your mind* Give your furniture a little love
If you are not entirely satisfed with your purchase, simply return
the item within 90 days with your receipt. Sorry, we cannot
accept returns on custom countertops or As-Is items. You will be
required to present a valid photo ID for all returns or exchanges
made in store. Information from your ID will be retained in a
company-wide database used only for authorizing returns.
*Refunds will be performed to the same method as your original payment or
store credit.
Tips for a
longer life
Limited Warranties
General conditions
5
Year Limited
Warranty
INCLUDED
10
Year Limited
Warranty
INCLUDED
15
Year Limited
Warranty
INCLUDED
25
Year Limited
Warranty
INCLUDED
Mattress returns policy*
Try your new mattress at home for 90 days – and, if you don’t
love it, you can exchange it for another. You may exchange your
mattress once within 90 days if you don’t love it. Return your
mattress with your receipt to the store and select your new
mattress. We are unable to accept your mattress if your
merchandise is found to be dirty, stained, damaged or abused.
When you’ve found the perfect match, you can sleep easy with
a free 25-year limited warranty.
* For full terms and conditions, please see IKEA-USA.com/services or in store.
Care instructions
To enjoy your furniture for as long as possible, be sure to follow
the care instructions – they're on the price tag in your local
IKEA store and on each article at IKEA-USA.com
Assembly instructions online
IKEA products come with easy-to-follow assembly instructions.
If you need another copy for any reason, you can download it
from IKEA-USA.com/services
Spare parts in store
Lost something You can pick up spare parts in store – we might
still have what you need, even if the product is discontinued.
What is covered
The extent of the limited warranty given
for each product is described alongside
each product.
Duration of limited warranty
Each limited warranty lasts for the
number of years stated against each
product starting from the date of
purchase.
What will IKEA do
to correct the problem
IKEA will examine the product and decide
if it’s covered under this limited warranty.
IKEA will then, at its choice, either repair
the defective product or replace it with the
same or a comparable product. In these
cases, IKEA will be responsible for the
costs of repairs, spare parts, labor and
travel for repair staff that IKEA incurs,
provided that the product is accessible for
repair without IKEA incurring additional
expenditure to gain access. This will not
apply in cases where repair work has not
been authorized by IKEA. Any defective
parts removed in the course of repair
works will become the property of IKEA.
If the item is no longer sold by IKEA, IKEA
will provide an appropriate replacement.
IKEA will decide at its discretion, what will
constitute an appropriate replacement.
Conditions for
the limited warranties
The limited warranties are valid from the
date of purchase at IKEA. The original
purchase receipt is required as proof
of purchase.
Exclusions
The limited warranties do not apply to
products that have been stored or
assembled incorrectly, used inappropriately,
abused, misused, altered or cleaned
with wrong cleaning methods or wrong
cleaning products. The limited warranties
do not cover normal wear and tear, cuts or
scratches, or damage caused by impacts
or accidents. The limited warranties do
not apply if products have been placed
outdoors or in a humid environment or if
the products have been used for nondomestic
purposes (unless otherwise
stated). The limited warranties do not
cover consequential or incidental
damages.
For customers in the US only:
Some states do not allow the limitation or
exclusion of incidental or consequential
damage, so this limitation or exclusion
may not apply to you. For details see
the limited warranty conditions and
description for every product.
Care instructions
To be able to rely on this limited warranty
you need to follow the specifc care
instructions for every product.
You will fnd all care instructions
in your local IKEA store and on each
article at IKEA-USA.com
General legal rights
This limited warranty gives you specifc
legal rights. This limited warranty does
not, in any way, affect the rights given to
you by law.
How to reach us
if you need service
Contact your local IKEA store.
You will fnd the address and phone
number in the IKEA catalog or at
IKEA-USA.com
Save your sales receipt as proof of
purchase. Proof of purchase is required
for the limited warranties to be valid.
To fnd out more pick up the limited
warranty folders in your local store.
SPECIFIC CONDITIONS
POÄNG
10-Year Limited warranty
What is covered under this limited
warranty This limited warranty covers
POÄNG armchair frames, rocking-chair
frames and footstool frames. • Layerglued
frame • Fittings • Supporting fabric.
This limited warranty applies to domestic
use only. Products not covered under
this limited warranty: This limited
warranty does not apply to POÄNG
cushions, POÄNG covers and POÄNG
children’s armchair. See also general
conditions above.