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5. TROUBLESHOOTING
Problem Cause Solution
I am unable to enrol a
finger.
An enroled finger cannot be
identified.
1. The finger has not been
swiped consistently over the
sensor, starting from the
first finger joint.
2. The finger has been
swiped too softly or too
strongly over the sensor.
3. The finger has been
swiped too fast or too slowly
over the sensor.
4. The way (angle) the finger
lays on the sensor is not
right.
5. The finger does not have
enough minutia in order to
be enrolled (wearout).
1. During enrolment, a
different area of the finger
was scanned.
2. The enrolment has not
been carried out correctly.
3. The finger is not being
swiped correctly over the
2. The power supply has
been interrupted � the
system is starting again.
1. Swipe the finger
consistently over the sensor
starting from the first finger
joint.
2. Swipe the finger gently,
but not too softly over the
sensor.
3. Swipe the finger with
moderate speed over the
sensor (see page 37).
4. Use another finger.
1. The finger has to be
enroled again by swiping it
consistently over the sensor.
2. See “I am unable to enrol
a finger” – perfect enrolment
ensures high identification
rates.
scanner.
3. See page 37.
Status point of the control System not connected 1. Ensure power supply,
panel is not blinking. to the power supply. check the glass tube fuse
Two blinking dots on the No or incorrect device Coupling should be done
control panel display coupling
again (see 3.2 on page 32
"Initial start-up")
Error code “E0” on the 1. Connection between 1. Check the “4-pole”
display followed by scanner and control panel is connection wire. Check
countdown starting from 45 not correct.
power voltage at clamps 3,4
min. 8V
Error code “E1” on the
display
99 fingers have already been
enroled. It is not possible to
enrol more fingers.
2. Wait until the system has
initialised again.
No more fingers may be
enroled. Erase some fingers
in order to enrol new ones.
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